Shipping Policy

Welcome to Ace Original!

Thank you for shopping with Ace Original. We are committed to providing quality products and excellent customer service. Please review our shipping policy below.

Pre-Sale Items 

All Ace Original products are currently made to order.

Production takes approximately 2–4 weeks before shipment.

Once production is complete, you'll receive a shipping confirmation email with tracking information.

Shipping transit time begins after production has finished.

Processing Time 

• Orders are processed within 2–5 business days (Monday through Friday, excluding holidays).

• During sales, holidays, or new product launches, processing times may be slightly longer.

Shipping Times

After your order has been processed, estimated delivery times are:

• Standard Shipping (U.S.): 3–7 business days

• Delivery times may vary depending on your location and the shipping carrier.

Shipping Confirmation

Once your order ships, you will receive a confirmation email with tracking information so you can monitor your package's progress.

Shipping Address

Please ensure your shipping address is accurate before placing your order. Ace Original is not responsible for delays or additional shipping charges resulting from incorrect or incomplete addresses provided by the customer.

Lost, Stolen, or Delayed Packages

Once an order has been shipped, it is the responsibility of the shipping carrier. If your package is delayed, lost, or marked as delivered but cannot be located, please contact the shipping carrier first. If you need additional assistance, please contact us and we will do our best to help.

International Shipping

At this time, Ace Original ships within the United States only. If international shipping becomes available, this policy will be updated.

Questions

If you have any questions about your order or our shipping policy, please contact us through our Contact Us page or by email. We are happy to assist you.